Frequently Asked Questions
OUR MISSION
We strive to exceed and accomplish one goal, and that is to offer the most eclectic selection of custom caps in the galaxy. Our humble beginnings on from offering our customers never before seen colorways on headwear which transcends time.
We believe that a quality hat starts with quality materials and then comes the design. The vendors that we collaborate with also have firm roots in producing quality headwear. Whether it is a Yankees cap in Mets colors or LA Lakers Cap in Boston Celtics colors, we provide some of the most exclusive and the more vibrant colorways.
ORDER TRACKING
You will receive 2 notifications after you place your order. The first is the order confirmation. Secondly, once after your order ships, you will either receive a text message or email with your order tracking number. Tracking information is unavailable right away so please give the carriers at least 24 hours to update their systems. You can also log in to your account to view your order history and track your order status.
If in the event your order is returned by the carrier due to: Insufficient address, recipient unavailable, incorrect address, recipient moved, the original and return shipping costs from the order will be deducted from the refund.
SECURITY
that uses the most secure and up-to-the-minute encryption available in commercial transactions today. All personal information before being sent through the Internet is encrypted to enhance security so that it cannot be read by a third party while in transit. As a result orders are securely placed.
SHIPPING, COSTS & DELIVERY
Most orders ship within 1-3 business days after being placed.
The above times are estimated transit times and delivery may take longer due to:
Holidays
Inclement Weather / Natural Disasters
Seasonal Delivery Rush
All unclaimed and returned/refused packages will be subject to additional shipping charges to get the package shipped out again. It is critical to keep up with updates on the tracking information on your order confirmation page and be available for the receipt of the package.
ARE SHOES AVAILABLE FOR PURCHASE?
No, they are not. We do not sell shoes.
