WE DO NOT COMBINE SHIPPING ON MULTIPLE ORDERS
PLEASE ENTER CORRECT SHIPPING ADDRESS
WE ARE NOT RESPONSIBLE FOR ANY LOST ITEMS UPON SHIPPING
Original Return Policy
Our policy lasts 30 days starting from the date your package is marked delivered. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that it may take us a few business days to respond to email, but we time stamp when the email was sent to our team.
If any item arrives damaged/defective, please contact our customer support immediately within 72 hours photos of the item by emailing .
We currently offer free returns for defective or wrong item(s) when returning your item(s) for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Additional Returns and Exchanges Details:
Please note that you may either opt to use your own shipping method to return your items. If you choose to do so, please be sure to obtain your receipt with the tracking number that you will be provided by your selected courier.
In an event the item you received was defective, please email our support team with pictures and defects of the item. Our team will then facilitate with processing your defective item.
If applicable for defective item: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Item (if applicable)
If you received an item that was defective, please reach out to our team. Please provide order # along with pictures of item(s). Once the team reviews the pictures, they will provide a response on how to proceed. Defective items must be reported within 48 hours of receiving. We cannot replace or refund items that have been worn or used.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.