WE DO NOT COMBINE SHIPPING ON MULTIPLE ORDERS
PLEASE ENTER CORRECT SHIPPING ADDRESS
If an order is returned due to insufficient address:
We will cancel order and refund.
You can reach out to us for guidance.
How long does it take for my order to ship?
After we receive your order, it will take about 1-3 working days to process the order and 5-7 days to deliver it.
Shipping Policy
Free shipping within the United States.
While we will do all we can to ensure your order is delivered on time, cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
We appreciate your patience while we fulfill your orders.
I entered the wrong shipping address – What do I do?
Please email immediately upon discovery. If your item has been fulfilled and it returns back to us due to unknown address, you will be responsible for new shipping costs.
Once your order leaves our facility, the shipping carrier you selected is responsible for the whereabouts of your package.
Please consult your tracking number on your order confirmation page and contact the shipping carrier for any questions about delivery attempts.
My package was marked as delivered, but I didn’t receive it?
Don’t worry too much! It is common for packages to be scanned a few days earlier than when they are actually delivered by the courier. We kindly ask that you allow 5 business days to see if it will be officially delivered to you! In the unlikely event that you don’t receive your package after this timeframe has passed, we will take further steps in assisting you!
I still haven’t received my package!
Please reach out to our customer service. If no communication is received about a missing package/ item within 30 days of your order date, we reserve the right to deny replacing any items ordered and reserve the right to decline any refund requests.
Can I add an item to my order or change the size?
Once your order has been placed, we are unable to make any edits to your order whether that is changing the size of an item or adding another item to your order.
Your two options can be to
Email customer service to have your order cancelled and refunded so that you are able to repurchase your entire order again with the correct items that you would like to purchase or
Allow your current order to be fulfilled while ordering an additional item separately or beginning a returns or exchange ticket with our customer service, depending on your situation.
What if my item(s) are damaged or I am missing an item(s)?
If you receive a damaged item or you are missing an item, please contact customer service immediately with a photo of the damaged item and your order number. If you are missing an item(s), please send us a photo of the items you did receive as well as a photo of the packing slip.